1. Order Cancellation
- Pre-Shipment Cancellations
If you wish to cancel your order, please contact us as soon as possible—either through our “Contact Us” page, email, or phone.- Cancellations made before the order is processed or shipped will be accepted in full, and you will receive a 100% refund via the original payment method.
- Post-Shipment Cancellations
Once your order has been shipped or dispatched, cancellations are not possible. However, you may still be eligible for a return under our Refund policy (see Section 3).
2. Return Conditions
We accept returns only under the following conditions:
- Time Frame: Initiate returns within 7 days of receiving your order.
- Product Condition: Items must be unused, with original packaging, tags intact, and in a resalable condition—free from damage, odor, or any signs of use.
- Customization & Personalization: Custom-made, personalized, engraved, or otherwise customized items cannot be returned or exchanged unless they arrive damaged or defective.
3. Refund Details
- Refund Eligibility
Approved returns will be refunded in full (excluding shipping charges) via the original payment method. - Processing Time
Refunds are issued within 5–7 business days of receiving the returned items. Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to reflect in your account. - Shipping Charges
Return shipping is to be borne by the customer unless the return is due to a defect or our error (incorrect item, damage, etc.).
4. Exchange Option
Instead of a refund, you may opt for an exchange:
- Exchanges are subject to product availability.
- If your preferred replacement item costs more, you’ll be invoiced for the difference; if it’s less, you’ll receive a refund for the price difference.
5. Damaged or Defective Items
- Please inspect your order upon delivery.
- Report any defects, damages, or incorrect items within 3 days of receipt, along with clear photographs and your order number.
- We will replace the item or issue a full refund, including return shipping costs, if the issue is our fault.
6. Non-Refundable & Final Sale Items
The following items are non-returnable and non-refundable unless faulty:
- Custom or personalized products (e.g., engraving, monograms)
- Gift cards
- Items marked as “final sale”
7. How to Initiate a Return or Cancellation
- Contact our Customer Support via email or phone with your order number and reason for cancellation or return.
- If a return is approved, we’ll provide return shipping instructions and address.
- Upon receipt and inspection of the returned item, we will process your refund or exchange.
8. Refund Processing Timeline (Summary)
| Stage | Timeline |
|---|---|
| Return shipping | Customer-initiated; unless damage/defect, paid by customer |
| Return receipt | 5–7 business days |
| Refund processing | 3–5 business days post-receipt |
| Total expected time | Approximately 8–12 business days |
9. Need Help?
If you have questions or need assistance—perhaps your order arrived damaged or you’re unsure about eligibility— please reach out:
- Email: support@signaturegifts.in
- Phone: +91 97910 55655
- Or visit our Contact Us page—our team is happy to assist!